Research Interests
Topical Areas
Technology Management
Social Networks
Social Responsibility
Methodologies
Optimization
Game Theory
Optimal Control Theory
Econometric Modeling
Event Studies
Data-driven Modeling
Publications
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The Business of Sports: An Operations Perspective. Production and Operations Management, Accepted.
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Dynamics of Competition on Openness Strategies and Software Maintenance. MIS Quarterly, 48(3), 1239–1262.
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Impact of Cybersecurity on Operations and Supply Chain Management: Emerging Trends and Future Research Directions. Production and Operations Management, 31(12), 4488–4500.
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Estimating Impacts of Logistics Processes on Online Customer Ratings: Consequences of Providing Technology-Enabled Order Tracking Data to Customers. Journal of Operations Management, 68(6–7), 775–811.
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A Framework for Analyzing Influencer Marketing in Social Networks: Selection and Scheduling of Influencers. Management Science, 68(1), 75–104.★ Featured Article — invited for the Management Science Review Blog.★ 2018 IBM Service Science Best Student Paper Award — INFORMS Annual Meeting, Phoenix, AZ.
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The Effects of Social Media Content Created by Human Brands on Engagement: Evidence from Indian General Election 2014. Information Systems Research, 32(1), 212–237.
Working Papers
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Do ESG Violations Disrupt Retail Demand? Evidence from Transaction Data.
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Improving Organ Exchange Transplant Success: An Empirically Driven Chain Optimization Framework.
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Optimal Responsiveness Thresholds and User-Facing Investments in IoT-supported Condition-Based Maintenance.
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On the Ball: Maintaining Service Quality through Mergers & Acquisitions.
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Secure the Chain: Supply Chain Cybersecurity Issues in the Era of Industry 4.0.
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Jumping the Queue: Managing Early and Same-Day Appointments.
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The Effects of Negative Media on Supply Chain Networks.